Return Policy — kiryana.store

Last updated: June 18, 2026

1. Overview
At kiryana.store, all sales are final. We do not accept returns for change of mind, incorrect selection by the customer, or general dissatisfaction. Returns are only accepted in the specific circumstances outlined below, and only when reported within the timeframe stated.

2. Eligibility for Returns
A return will be considered only if:

• The item received is damaged or defective.
• The item received is incorrect (different from what was ordered).

3. Reporting an Issue
You must contact us within 1 day (24 hours) of receiving your order to be eligible for a return. Your request must include:

• Your order number.
• A description of the issue.
• Photos or video evidence of the damaged, defective, or incorrect item.

Requests submitted after this 1-day window will not be eligible for a return.

4. Return Process
Once we review and approve your request, we will provide instructions on how and where to send the item back, if a physical return is required. Items must be returned in the condition in which they were received, including any original packaging, unless the damage or defect makes this impossible.

5. Return Shipping Costs
If the return is due to our error (damaged, defective, or incorrect item), we will cover the cost of return shipping. We will not cover return shipping costs for any other reason, as such returns are not accepted.

6. Non-Returnable Situations
The following are not eligible for a return:

• Change of mind after placing an order.
• Incorrect address or contact details provided by the customer.
• Items reported damaged, defective, or incorrect after the 1-day reporting window.
• Normal wear, handling marks, or minor variations consistent with the product description.
• Items returned without prior approval from us.

7. Outcome After Return
Once we receive and inspect the returned item, we will issue a refund to your original payment method in accordance with our Refund Policy. We do not offer exchanges at this time.

8. Changes to This Policy
We may update this Return Policy at any time. Continued use of the Site after changes are posted constitutes your acceptance of the revised Policy.

9. Contact Us
To report an issue or request a return, please contact us through the contact details listed on kiryana.store.