Refund Policy — kiryana.store

Last updated: June 18, 2026

1. Overview At kiryana.store, all sales are final. We do not offer refunds for change of mind, incorrect selection by the customer, or general dissatisfaction. Refunds are only issued in the specific circumstances outlined below, and only when reported within the timeframe stated.

2. Eligibility for Refunds A refund will be considered only if:

• The item received is damaged or defective.
• The item received is incorrect (different from what was ordered).
• The item was not delivered, and this is confirmed through our shipping partner's tracking records.

3. Reporting an Issue You must contact us within 1 day (24 hours) of receiving your order to be eligible for a refund. Your request must include:

• Your order number.
• A description of the issue.
• Photos or video evidence of the damaged, defective, or incorrect item.

Requests submitted after this 1-day window will not be eligible for review.

4. Review Process Once we receive your report, we will review the evidence provided and respond with a decision. We reserve the right to request the item be returned to us before issuing a refund, in which case return shipping arrangements will be discussed with you directly.

5. Refund Method Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider after the refund is initiated on our end.

6. Non-Refundable Situations The following are not eligible for a refund:

• Change of mind after placing an order.
• Incorrect address or contact details provided by the customer.
• Items reported damaged, defective, or incorrect after the 1-day reporting window.
• Normal wear, handling marks, or minor variations consistent with the product description.

7. Order Cancellations Before Shipping If you wish to cancel an order before it has been shipped, contact us as soon as possible. We will do our best to accommodate cancellation requests, but cannot guarantee this if the order has already been processed for dispatch.

8. Changes to This Policy We may update this Refund Policy at any time. Continued use of the Site after changes are posted constitutes your acceptance of the revised Policy.

9. Contact Us To report an issue or request a refund, please contact us through the contact details listed on kiryana.store.